JOHN HAY SPORTS PAVILION

House Rules & Policies

๐Ÿ•’ Operating Hours

Daily | 8:00 AM โ€“ 11:00 PM

๐Ÿ“‹ General Rules

  • All guests play at their own risk and must agree to the waiver before entering.

  • Follow staff instructions at all times. Non-compliance may result in removal without refund.

  • Children under 12 must be supervised by an adult.

  • All players must show proof of reservation before entering the courts.

  • No alcohol or regular cigarettes allowed.

  • Vapes/e-cigarettes permitted only in designated areas.

  • Keep personal items with you. We are not liable for lost or stolen items.

  • Pets are allowed, but must wear diapers and avoid court surfaces. Owners must clean up after them.

  • Be respectful and sportsmanlike. Aggressive behavior will not be tolerated.

  • Stick to your booked schedule. Extensions are subject to availability and additional fees.

  • Guests may stay 1 hour before and after playtime, but not on the courts.

  • Clean as you go. Properly dispose of trash. No littering.

๐Ÿ“… Reservations & Cancellations

  • All bookings must be made via our official reservation website.

  • Cancellations within 48 hours are non-refundable.

  • Cancellations more than 48 hours in advance are non-refundable, but may be credited toward future use.

  • We may capture photos/videos for marketing. Inform staff before your session if you'd like to opt out.

๐Ÿ“ Court Guidelines

  • Food and drinks are allowed in lounge areas only.

  • Keep the courts clean โ€” no heavy, sharp, or unauthorized items allowed.

  • Do not move equipment or hang on basketball hoops/nets. Damages will be charged.

  • Wear proper sports attire and non-marking court shoes at all times.